customer service & claims

Details of your Lion Air Travel Insurance policy can be found in our Online Brochure and FAQs Sections. If you need to get in touch with us, please use the contact details below:

For Emergency Medical Assistance

Please call our 24-Hour Emergency Assistance Number (+6221) 570 7658.

For Customer Service

For insurance-related enquiries, please call Lion Air Customer Service at (+6221) 633 8345.

For Filing Your Claim

You can find detailed procedures for filing a claim in our Notice of Claim Form. Please contact us by e-mail for any claims-related enquiries.